Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Facing issues or difficulty navigating our product? We are here to help and make sure you have a seamless experience.
Chat with a live person by clicking on the button below. Our Client Success team is available via chat from 6AM to 6PM Pacific Time during weekdays. You may send us an email via success@visp.net or give us a call at 541-955-6900. Feel free to reach out – even during weekends!
Your feedback
Thanks for agreeing to help us out!
Help Visp serve you and other ISPs better by giving us your feedback.
Required fields are marked with an asterisk*
{"xsrfToken":"17b20479667ec691638bc94b5db0713c287222ec_lout","branding":{"id":"1","key":"vcs","name":"Visp Client Success","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9dc62a63-9be2-4288-bf80-e7f8694e68c2/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTMyZGU4ZS1mNTY1LTQ1ZGUtYjdiMS1mOGFjM2EyMGJkOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkYzYyYTYzLTliZTItNDI4OC1iZjgwLWU3Zjg2OTRlNjhjMiI6WyJyZWFkIl19LCJleHAiOjE3NzMwMTY2ODksIm5iZiI6MTc3MzAxNjA4OX0.rjn3_eEQuM-Ni-vgeGDiv6pPEa9Gg8qHB8zYesWTcz8&client=b932de8e-f565-45de-b7b1-f8ac3a20bd90&mode=fit","logoId":"9dc62a63-9be2-4288-bf80-e7f8694e68c2","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Visp Help Center","sharedPortalName":"Visp Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Visp Help Center","sharedPortalName":"Visp Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"vcs","projectId":11203,"serviceDeskId":1,"name":"Visp Client Success","description":"<p>Facing issues or difficulty navigating our product? We are here to help and make sure you have a seamless experience.</p>\n<p><b>Chat with a live person by clicking on the button below</b>. Our Client Success team is available via chat from 6AM to 6PM Pacific Time during weekdays. You may send us an email via success@visp.net or give us a call at 541-955-6900. Feel free to reach out – even during weekends!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"66","name":"Data Change Request","descriptionHtml":"","callToAction":"Data Change Request","introHtml":"<p>Select this support type for any data-related requests</p>","icon":11024,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11024","groups":[1],"key":""},{"id":"42","name":"Feature Suggestion","descriptionHtml":"","callToAction":"Feature Suggestion","introHtml":"<p>Is there a feature that you want to suggest?</p>","icon":10932,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","groups":[1],"key":""},{"id":"67","name":"Help Visp serve you better.","descriptionHtml":"","callToAction":"Help Visp serve you better.","introHtml":"<p>Help Visp serve you and other ISPs better with this two-question survey.</p>","icon":10943,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10943","groups":[16],"key":""},{"id":"6","name":"Report Unexpected Behavior","descriptionHtml":"<p><b>Chat with our Client Success team <a href=\"http://chat.visp.net\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></b>. We're available via chat from 6AM to 6PM Pacific Time during weekdays. You may send us an email via success@visp.net or give us a call at 541-955-6900. Feel free to reach out – even during weekends!</p>","callToAction":"Report Unexpected Behavior","introHtml":"<p>Tell us the problems you're experiencing with Visp.</p>","icon":10910,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[1],"key":""},{"id":"80","name":"Request A Report","descriptionHtml":"<p>Use the user story template to clearly define your request.</p>","callToAction":"Request A Report","introHtml":"","icon":10999,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10999","groups":[1],"key":""},{"id":"119","name":"Thanks for agreeing to help us out!","descriptionHtml":"","callToAction":"Thanks for agreeing to help us out!","introHtml":"<p>Help Visp serve you and other ISPs better by giving us your feedback.</p>","icon":10925,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","groups":[16],"key":""},{"id":"2","name":"Billing questions","descriptionHtml":"","callToAction":"Billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10917,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10917","groups":[],"key":""},{"id":"65","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":11015,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11015","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10926,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[],"key":""},{"id":"95","name":"Emergency Response Needed","descriptionHtml":"","callToAction":"Emergency Response Needed","introHtml":"","icon":11014,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11014","groups":[],"key":""},{"id":"77","name":"Information Security","descriptionHtml":"","callToAction":"Information Security","introHtml":"","icon":11014,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11014","groups":[],"key":""},{"id":"101","name":"IRM Conversion Support","descriptionHtml":"","callToAction":"IRM Conversion Support","introHtml":"","icon":11024,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11024","groups":[],"key":""},{"id":"76","name":"NPS Survey Discussion","descriptionHtml":"","callToAction":"NPS Survey Discussion","introHtml":"","icon":10943,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10943","groups":[],"key":""},{"id":"64","name":"Support Task","descriptionHtml":"","callToAction":"Support Task","introHtml":"<p>This can be used for internal support request from our Client Success Team</p>","icon":10832,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10906,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10906","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General Support"},{"id":16,"name":"Your feedback"}],"orderMapping":{"16":[119,67],"1":[6,42,66,80]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b1bd6eed-271f-3ac0-9909-9b38dc78551c","appLinkName":"System Confluence","appLinkUrl":"https://vispnet.atlassian.net/wiki","spaceKey":"VCS","spaceName":"Visp Client Success","spaceUrl":"https://vispnet.atlassian.net/wiki/spaces/VCS","isServer":false},"labels":[],"projectKey":"VCS","serviceDeskId":1,"kbLinkDomainURLs":["https://vispnet.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTMyZGU4ZS1mNTY1LTQ1ZGUtYjdiMS1mOGFjM2EyMGJkOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTIwMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMwMTcyODksIm5iZiI6MTc3MzAxNjA4OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.0uO4vYJ-z015ZrBjBFTrjVDEAwh68HL-ml85xW7bqD0","targetCollection":"upload-project-11203","endpointUrl":"https://api.media.atlassian.com","clientId":"b932de8e-f565-45de-b7b1-f8ac3a20bd90","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":119,"projectId":11203,"issueType":{"id":"10350","name":"ISP Engagement"},"form":{"name":"Thanks for agreeing to help us out!","descriptionHtml":"","callToAction":"Thanks for agreeing to help us out!","intro":"<p>Help Visp serve you and other ISPs better by giving us your feedback.</p>","instructions":"","icon":10925,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["ISP Experience Feedback for Q4 2022"]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["h4. Thanks for agreeing to help us out!\n\nYour feedback helps us understand what features to build and how to support you better.\n\nh4. "],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/119","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/119","calendarParams":{"firstDay":0,"date":"2026-03-09T08:28:09+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTMyZGU4ZS1mNTY1LTQ1ZGUtYjdiMS1mOGFjM2EyMGJkOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTIwMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMwMTcyODksIm5iZiI6MTc3MzAxNjA4OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.0uO4vYJ-z015ZrBjBFTrjVDEAwh68HL-ml85xW7bqD0","targetCollection":"upload-project-11203","endpointUrl":"https://api.media.atlassian.com","clientId":"b932de8e-f565-45de-b7b1-f8ac3a20bd90","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2022-11-04T14:50:59.060546Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[119],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"CSAT ","submit":{"lock":false,"pdf":true},"templateFormUuid":"4525ca67-76b5-4099-9e39-9f55b40d6da8"},"layout":[{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"4f91ace7-e5ae-4696-83a3-0c655abb81ec"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[541]},"content":[{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Thanks for answering this single-page survey.","marks":[{"type":"em"}]}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"hardBreak"},{"type":"text","text":"Your feedback helps us understand what features to build and how to support you better."}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"hardBreak"}]}]}]}]},{"type":"paragraph","content":[]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"bebcf5c4-1969-444a-87a8-cbe6aae13029"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"colwidth":[319,274],"background":"#fff0b3"},"content":[{"type":"heading","attrs":{"level":4},"content":[]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"In using the billing and CRM features, tell us how much you agree with the following statements:"}]},{"type":"heading","attrs":{"level":4},"content":[]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[319],"background":"#ffffff"},"content":[{"type":"heading","attrs":{"level":4},"content":[]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Using the product is easy and effortless"}]},{"type":"heading","attrs":{"level":4},"content":[]}]},{"type":"tableCell","attrs":{"colwidth":[274],"background":"#ffffff"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":52},"localId":"a647d645-1514-4ab4-8603-cc956b1cf6f4"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[319]},"content":[{"type":"heading","attrs":{"level":4},"content":[]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"It offers all the key features I need"}]},{"type":"heading","attrs":{"level":4},"content":[]}]},{"type":"tableCell","attrs":{"colwidth":[274]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":54},"localId":"e1ff912d-2f79-4686-938d-2fa620de8ffa"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[319]},"content":[{"type":"heading","attrs":{"level":4},"content":[]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Visp setup is easy"}]},{"type":"heading","attrs":{"level":4},"content":[]}]},{"type":"tableCell","attrs":{"colwidth":[274]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":55},"localId":"7021b980-2c87-4a73-bb4e-958eeace1f5e"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[319]},"content":[{"type":"heading","attrs":{"level":4},"content":[]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"The web app meets my performance expectations"}]}]},{"type":"tableCell","attrs":{"colwidth":[274]},"content":[{"type":"heading","attrs":{"level":4},"content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":65},"localId":"b43ccf74-471d-479a-abe7-5c147c57b9ba"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[319]},"content":[{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"The UBO desktop meets my performance expectations"}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{"colwidth":[274]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":64},"localId":"3e138c0d-1ee1-4246-a8ba-c459725c2139"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":59},"localId":"6f0d6895-51c1-45e3-9206-9fe4bf2a39d2"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":66.66},"content":[{"type":"heading","attrs":{"level":3},"content":[]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"2c45a2b5-8fa1-401f-a831-fbabb7b22620"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"background":"#fffae6"},"content":[{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"How would you rate the app overall? "}]},{"type":"paragraph","content":[]}]}]}]},{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":4},"content":[]},{"type":"heading","attrs":{"level":3},"content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":62},"localId":"7a518dd8-ba32-4787-869a-83b9e69ca874"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"61":{"i":{"co":{"cIds":{"64":["3","1","2","4","5","6","7"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"conditions":["61"]}},"questions":{"62":{"type":"cs","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"1 ⭐","other":false},{"id":"2","label":"2 ⭐⭐","other":false},{"id":"3","label":"3 ⭐⭐⭐","other":false},{"id":"4","label":"4 ⭐⭐⭐⭐","other":false},{"id":"5","label":"5 ⭐⭐⭐⭐⭐ ","other":false}],"questionKey":""},"55":{"type":"cd","label":"","description":"","validation":{"rq":true},"choices":[{"id":"7","label":"Strongly Agree","other":false},{"id":"6","label":"Agree","other":false},{"id":"5","label":"Somewhat Agree","other":false},{"id":"4","label":"Neutral","other":false},{"id":"3","label":"Somewhat Disagree","other":false},{"id":"2","label":"Disagree","other":false},{"id":"1","label":"Strongly Disagree","other":false}],"questionKey":""},"59":{"type":"tl","label":"How could we improve your experience using our solution?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"54":{"type":"cd","label":"","description":"","validation":{"rq":true},"choices":[{"id":"7","label":"Strongly Agree","other":false},{"id":"6","label":"Agree","other":false},{"id":"5","label":"Somewhat Agree","other":false},{"id":"4","label":"Neutral","other":false},{"id":"2","label":"Somewhat Disagree","other":false},{"id":"3","label":"Disagree","other":false},{"id":"1","label":"Strongly Disagree","other":false}],"questionKey":""},"65":{"type":"cd","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Strongly Agree","other":false},{"id":"2","label":"Agree","other":false},{"id":"3","label":"Somewhat Agree","other":false},{"id":"4","label":"Neutral","other":false},{"id":"5","label":"Somewhat Disagree","other":false},{"id":"6","label":"Disagree","other":false}],"questionKey":""},"64":{"type":"cd","label":"","description":"","validation":{"rq":true},"choices":[{"id":"7","label":"Strongly Agree","other":false},{"id":"6","label":"Agree","other":false},{"id":"5","label":"Somewhat Agree","other":false},{"id":"4","label":"Neutral","other":false},{"id":"3","label":"Somewhat Disagree","other":false},{"id":"2","label":"Disagree","other":false},{"id":"1","label":"Strongly Disagree","other":false}],"questionKey":""},"52":{"type":"cd","label":"","description":"","validation":{"rq":true},"choices":[{"id":"7","label":"Strongly Agree","other":false},{"id":"6","label":"Agree","other":false},{"id":"5","label":"Somewhat Agree","other":false},{"id":"4","label":"Neutral","other":false},{"id":"3","label":"Somewhat Disagree","other":false},{"id":"2","label":"Disagree","other":false},{"id":"1","label":"Strongly Disagree","other":false}],"questionKey":""}}},"uuid":"4525ca67-76b5-4099-9e39-9f55b40d6da8"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2022-11-04T14:50:59.060546Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[119],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"CSAT ","submit":{"lock":false,"pdf":true},"templateFormUuid":"4525ca67-76b5-4099-9e39-9f55b40d6da8"},"layout":[{"version":1,"type":"doc","content":[{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"4f91ace7-e5ae-4696-83a3-0c655abb81ec"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colwidth":[541]},"content":[{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Thanks for answering this single-page survey.","marks":[{"type":"em"}]}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"hardBreak"},{"type":"text","text":"Your feedback helps us understand what features to build and how to support you better."}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"hardBreak"}]}]}]}]},{"type":"paragraph","content":[]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"bebcf5c4-1969-444a-87a8-cbe6aae13029"},"content":[{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":2,"colwidth":[319,274],"background":"#fff0b3"},"content":[{"type":"heading","attrs":{"level":4},"content":[]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"In using the billing and CRM features, tell us how much you agree with the following statements:"}]},{"type":"heading","attrs":{"level":4},"content":[]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[319],"background":"#ffffff"},"content":[{"type":"heading","attrs":{"level":4},"content":[]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Using the product is easy and effortless"}]},{"type":"heading","attrs":{"level":4},"content":[]}]},{"type":"tableCell","attrs":{"colwidth":[274],"background":"#ffffff"},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":52},"localId":"a647d645-1514-4ab4-8603-cc956b1cf6f4"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[319]},"content":[{"type":"heading","attrs":{"level":4},"content":[]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"It offers all the key features I need"}]},{"type":"heading","attrs":{"level":4},"content":[]}]},{"type":"tableCell","attrs":{"colwidth":[274]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":54},"localId":"e1ff912d-2f79-4686-938d-2fa620de8ffa"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[319]},"content":[{"type":"heading","attrs":{"level":4},"content":[]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Visp setup is easy"}]},{"type":"heading","attrs":{"level":4},"content":[]}]},{"type":"tableCell","attrs":{"colwidth":[274]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":55},"localId":"7021b980-2c87-4a73-bb4e-958eeace1f5e"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[319]},"content":[{"type":"heading","attrs":{"level":4},"content":[]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"The web app meets my performance expectations"}]}]},{"type":"tableCell","attrs":{"colwidth":[274]},"content":[{"type":"heading","attrs":{"level":4},"content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":65},"localId":"b43ccf74-471d-479a-abe7-5c147c57b9ba"}}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colwidth":[319]},"content":[{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"The UBO desktop meets my performance expectations"}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[]}]},{"type":"tableCell","attrs":{"colwidth":[274]},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":64},"localId":"3e138c0d-1ee1-4246-a8ba-c459725c2139"}}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":59},"localId":"6f0d6895-51c1-45e3-9206-9fe4bf2a39d2"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":66.66},"content":[{"type":"heading","attrs":{"level":3},"content":[]},{"type":"table","attrs":{"isNumberColumnEnabled":false,"layout":"default","localId":"2c45a2b5-8fa1-401f-a831-fbabb7b22620"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"background":"#fffae6"},"content":[{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"How would you rate the app overall? "}]},{"type":"paragraph","content":[]}]}]}]},{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":4},"content":[]},{"type":"heading","attrs":{"level":3},"content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":62},"localId":"7a518dd8-ba32-4787-869a-83b9e69ca874"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"61":{"i":{"co":{"cIds":{"64":["3","1","2","4","5","6","7"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"conditions":["61"]}},"questions":{"62":{"type":"cs","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"1 ⭐","other":false},{"id":"2","label":"2 ⭐⭐","other":false},{"id":"3","label":"3 ⭐⭐⭐","other":false},{"id":"4","label":"4 ⭐⭐⭐⭐","other":false},{"id":"5","label":"5 ⭐⭐⭐⭐⭐ ","other":false}],"questionKey":""},"55":{"type":"cd","label":"","description":"","validation":{"rq":true},"choices":[{"id":"7","label":"Strongly Agree","other":false},{"id":"6","label":"Agree","other":false},{"id":"5","label":"Somewhat Agree","other":false},{"id":"4","label":"Neutral","other":false},{"id":"3","label":"Somewhat Disagree","other":false},{"id":"2","label":"Disagree","other":false},{"id":"1","label":"Strongly Disagree","other":false}],"questionKey":""},"59":{"type":"tl","label":"How could we improve your experience using our solution?","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"54":{"type":"cd","label":"","description":"","validation":{"rq":true},"choices":[{"id":"7","label":"Strongly Agree","other":false},{"id":"6","label":"Agree","other":false},{"id":"5","label":"Somewhat Agree","other":false},{"id":"4","label":"Neutral","other":false},{"id":"2","label":"Somewhat Disagree","other":false},{"id":"3","label":"Disagree","other":false},{"id":"1","label":"Strongly Disagree","other":false}],"questionKey":""},"65":{"type":"cd","label":"","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Strongly Agree","other":false},{"id":"2","label":"Agree","other":false},{"id":"3","label":"Somewhat Agree","other":false},{"id":"4","label":"Neutral","other":false},{"id":"5","label":"Somewhat Disagree","other":false},{"id":"6","label":"Disagree","other":false}],"questionKey":""},"64":{"type":"cd","label":"","description":"","validation":{"rq":true},"choices":[{"id":"7","label":"Strongly Agree","other":false},{"id":"6","label":"Agree","other":false},{"id":"5","label":"Somewhat Agree","other":false},{"id":"4","label":"Neutral","other":false},{"id":"3","label":"Somewhat Disagree","other":false},{"id":"2","label":"Disagree","other":false},{"id":"1","label":"Strongly Disagree","other":false}],"questionKey":""},"52":{"type":"cd","label":"","description":"","validation":{"rq":true},"choices":[{"id":"7","label":"Strongly Agree","other":false},{"id":"6","label":"Agree","other":false},{"id":"5","label":"Somewhat Agree","other":false},{"id":"4","label":"Neutral","other":false},{"id":"3","label":"Somewhat Disagree","other":false},{"id":"2","label":"Disagree","other":false},{"id":"1","label":"Strongly Disagree","other":false}],"questionKey":""}}},"uuid":"4525ca67-76b5-4099-9e39-9f55b40d6da8"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=1&location=header&xdm_e=https%3A%2F%2Fvispnet.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjMzRmYzJhY2UzZWZkN2U2YjZjMjNmZTc5NjFkNzVhZGYyMWJkYjVmMTc5ZDdhM2UyNGE2NzE2NTkwMWVjZjEyIiwiaXNzIjoiamlyYTpjYzEzYjUyOC05NmMzLTQ2NjAtODI5NS1lZTI0Yjk0ZDE3OGQiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzczMDE2OTg5LCJpYXQiOjE3NzMwMTYwODl9.W2MWlEmyc-QJT5sikIG5kxM4APpKQ-X2AbfI3Yh7njI\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6Y2MxM2I1MjgtOTZjMy00NjYwLTgyOTUtZWUyNGI5NGQxNzhkIiwiY29udGV4dCI6eyJsaWNlbnNlIjp7ImFjdGl2ZSI6dHJ1ZX0sIm5hdiI6eyJpc05ld05hdmlnYXRpb24iOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC92aXNwbmV0LmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3Zpc3BuZXQuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiVkNTIiwiaWQiOiIxMTIwMyJ9fX0sImV4cCI6MTc3MzAxNjk4OSwiaWF0IjoxNzczMDE2MDg5fQ.jhKHhfHiJl-JNlu8R2TlJiaZpZBv8ZY7gJF_wVbk8Fc\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://vispnet.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://vispnet.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"VCS\\\",\\\"id\\\":\\\"11203\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"VCS\\\",\\\"project.id\\\":\\\"11203\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"119\\\"}\",\n \"timeZone\":\"Asia/Shanghai\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://vispnet.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}