{"xsrfToken":"479096a70cff57282e633ff06d6ba24887105eae_lout","branding":{"id":"1","key":"vcs","name":"Visp Client Success","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9dc62a63-9be2-4288-bf80-e7f8694e68c2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTMyZGU4ZS1mNTY1LTQ1ZGUtYjdiMS1mOGFjM2EyMGJkOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlkYzYyYTYzLTliZTItNDI4OC1iZjgwLWU3Zjg2OTRlNjhjMiI6WyJyZWFkIl19LCJleHAiOjE3MzM0MzkyODksIm5iZiI6MTczMzQzODY4OX0.q8ESh4CWl4qXLFZ8_VnYQjVUuYa5tmykJXIuxZ6PIKc&client=b932de8e-f565-45de-b7b1-f8ac3a20bd90&mode=fit","logoId":"9dc62a63-9be2-4288-bf80-e7f8694e68c2","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Visp Help Center","sharedPortalName":"Visp Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Visp Help Center","sharedPortalName":"Visp Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"vcs","projectId":11203,"serviceDeskId":1,"name":"Visp Client Success","description":"<p>Facing issues or difficulty navigating our product? We are here to help and make sure you have a seamless experience.</p>\n<p><b>Chat with a live person by clicking on the button below</b>. Our Client Success team is available via chat from 6AM to 6PM Pacific Time during weekdays. You may send us an email via success@visp.net or give us a call at 541-955-6900. Feel free to reach out – even during weekends!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"66","name":"Data Change Request","descriptionHtml":"","callToAction":"Data Change Request","introHtml":"<p>Select this support type for any data-related requests</p>","icon":11024,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11024","groups":[1],"key":""},{"id":"42","name":"Feature Suggestion","descriptionHtml":"","callToAction":"Feature Suggestion","introHtml":"<p>Is there a feature that you want to suggest?</p>","icon":10932,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","groups":[1],"key":""},{"id":"67","name":"Help Visp serve you better.","descriptionHtml":"","callToAction":"Help Visp serve you better.","introHtml":"<p>Help Visp serve you and other ISPs better with this two-question survey.</p>","icon":10943,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10943","groups":[16],"key":""},{"id":"6","name":"Report Unexpected Behavior","descriptionHtml":"<p><b>Chat with our Client Success team <a href=\"http://chat.visp.net\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></b>. We're available via chat from 6AM to 6PM Pacific Time during weekdays. You may send us an email via success@visp.net or give us a call at 541-955-6900. Feel free to reach out – even during weekends!</p>","callToAction":"Report Unexpected Behavior","introHtml":"<p>Tell us the problems you're experiencing with Visp.</p>","icon":10910,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[1],"key":""},{"id":"80","name":"Request A Report","descriptionHtml":"<p>Use the user story template to clearly define your request.</p>","callToAction":"Request A Report","introHtml":"","icon":10999,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10999","groups":[1],"key":""},{"id":"119","name":"Thanks for agreeing to help us out!","descriptionHtml":"","callToAction":"Thanks for agreeing to help us out!","introHtml":"<p>Help Visp serve you and other ISPs better by giving us your feedback.</p>","icon":10925,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","groups":[16],"key":""},{"id":"2","name":"Billing questions","descriptionHtml":"","callToAction":"Billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10917,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10917","groups":[],"key":""},{"id":"65","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":11015,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11015","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10926,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[],"key":""},{"id":"95","name":"Emergency Response Needed","descriptionHtml":"","callToAction":"Emergency Response Needed","introHtml":"","icon":11014,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11014","groups":[],"key":""},{"id":"77","name":"Information Security","descriptionHtml":"","callToAction":"Information Security","introHtml":"","icon":11014,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11014","groups":[],"key":""},{"id":"101","name":"IRM Conversion Support","descriptionHtml":"","callToAction":"IRM Conversion Support","introHtml":"","icon":11024,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11024","groups":[],"key":""},{"id":"76","name":"NPS Survey Discussion","descriptionHtml":"","callToAction":"NPS Survey Discussion","introHtml":"","icon":10943,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10943","groups":[],"key":""},{"id":"64","name":"Support Task","descriptionHtml":"","callToAction":"Support Task","introHtml":"<p>This can be used for internal support request from our Client Success Team</p>","icon":10832,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10906,"iconUrl":"https://vispnet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10906","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General Support"},{"id":16,"name":"Your feedback"}],"orderMapping":{"16":[119,67],"1":[6,42,66,80]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b1bd6eed-271f-3ac0-9909-9b38dc78551c","appLinkName":"System Confluence","appLinkUrl":"https://vispnet.atlassian.net/wiki","spaceKey":"VCS","spaceName":"Visp Client Success","spaceUrl":"https://vispnet.atlassian.net/wiki/spaces/VCS","isServer":false},"labels":[],"projectKey":"VCS","serviceDeskId":1,"kbLinkDomainURLs":["https://vispnet.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTMyZGU4ZS1mNTY1LTQ1ZGUtYjdiMS1mOGFjM2EyMGJkOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTIwMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM0Mzk4ODksIm5iZiI6MTczMzQzODY4OX0.GC4k_lt8bm_mR5FObKxm5VvDCMYGqv88NWCvtF1HSuI","targetCollection":"upload-project-11203","endpointUrl":"https://api.media.atlassian.com","clientId":"b932de8e-f565-45de-b7b1-f8ac3a20bd90","tokenDurationInMins":20}},"sharedPortal":{"name":"Visp Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://vispnet.atlassian.net/wiki","kbLinkDomainURLs":["https://vispnet.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=1&location=header&xdm_e=https%3A%2F%2Fvispnet.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0MTYyMTgxOGQwNTQ2NDZmNjFkYzk0MmViZGVjNzI5ODU1ZTg0NTE4Y2IyNTNkOTU0YmVhOTdiNjFmMzU3NWYxIiwiaXNzIjoiamlyYTpjYzEzYjUyOC05NmMzLTQ2NjAtODI5NS1lZTI0Yjk0ZDE3OGQiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzMzNDM5NTg5LCJpYXQiOjE3MzM0Mzg2ODl9.qBb_HdPxjGO_7aJPvYMYujJTK3hIiRzUOTnyiAqIyaI\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6Y2MxM2I1MjgtOTZjMy00NjYwLTgyOTUtZWUyNGI5NGQxNzhkIiwiY29udGV4dCI6eyJsaWNlbnNlIjp7ImFjdGl2ZSI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3Zpc3BuZXQuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvdmlzcG5ldC5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJWQ1MiLCJpZCI6IjExMjAzIn19fSwiZXhwIjoxNzMzNDM5NTg5LCJpYXQiOjE3MzM0Mzg2ODl9.e5LnNapsOnJE27BXoVTwB0CeV5TeS7mvTArByGytYLs\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://vispnet.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://vispnet.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"VCS\\\",\\\"id\\\":\\\"11203\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"VCS\\\",\\\"project.id\\\":\\\"11203\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Asia/Shanghai\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://vispnet.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}